The regional union officer said she was "shocked" when she visited the offices, claiming she saw furniture left in corridors, no social distancing, no signing in mechanism or hand sanitiser available. Most staff were complimentary and shared examples of how they were supported by their managers and teams. nhs.uk Please be assured that your kind comments have been shared with the team and senior management who will be pleased to hear of them. How could this website work better for you? 2023 Russell Medical. The complaints were analysed to look at trends, for changes to be implemented. Patient Experience Team. This was based on information of concern we received relating to the management of patient flow and notice of concern relating to a death at the hospital. Patients presenting to the emergency department still did not always receive a robust assessment of their clinical presentation and condition during the triage process. DY8 4HZ, In All the best and take care. ", Inspection Report published 28 March 2013 for Russells Hall Hospital - PDF - (opens in new window), Published Staff were not always using clinical judgement alongside NEWS scoring criteria. There was insufficient senior medical and specialist oversight and in reach to the department. "This is one of the worst workplaces I have attended as a union officer since the beginning of the pandemic," Ms Lowe said. The trusts staff are seen as highly caring by many of the patients we spoke to and praised the staff for going the extra mile. I visited out of hours yesterday after phoning 111 and being advised to. Health Education England will join us in April 2023. Staff provided emotional support to patients to minimise their distress. Inspection Report published 15 March 2011 for Russells Hall Hospital - PDF - (opens in new window), Published We remained concerned about how quickly and appropriately staff were responding to patients with serious and deteriorating conditions. The concerns are believed to relate to outsourcing firm Mitie's offices at Russells Hall Hospital, Mitie is one of the UK's biggest government outsourcers and provides pest control, cleaning, healthcare and security among other services. "We have strict infection prevention and control measures in place to keep our patients and staff safe and these apply equally to Mitie and all contractors moving around the hospital," a spokesperson said. Rowley Regis, The trust runs services at Russells Hall Hospital, Corbett Hospital and the Guest Hospital. Staff involved patients and those close to them in decisions about their care and treatment. I phoned 111 and after a series of questions, they booked me an appointment at RH A&E. Staff value the Dudley Group as a place to work and a team spirit is clearly evident. It will include an independent living community of 26 single-family cottages, as well as an assisted living facility with 32 residential units. This short animation is designed to explain the role of SDEC, where it fits within the urgent and emergency care system and the benefits it provides to both staff and patients. AEC was well run and escalated patients that they couldnt manage. The BBC is not responsible for the content of external sites. - we'll pass your stories to the people in health and social care who can make a difference. This affected the safety and management of patients. Russell Medical became a part of UAB Health System in January, 2020. Let us know if this is OK. Well use a cookie to save your choice. We spoke with staff on A2 ward and the IMAA who described the teams as stressed and not coping as a result of the high number of agency staff. Paediatrics and Gynaecology etc. I'd also like to thank the cleaning staff lady who alerted a nurse for me when I couldn't reach the emergency button because my son was in a comfortable position where was just about able to breathe. TheSDEC Community online workspaceis a collaborative platform designed for teams and providers to share best practice, access information and guidance, and raise questions to the national SDEC team. These included 482 medical staff, 1,225 nursing staff and 2,440 other staff. 30 July 2013, We found that people received care that met their needs. Send your story ideas to: newsonline.westmidlands@bbc.co.uk, Ministry of Defence confirms what caused 'sonic boom' that shook the Midlands, Country music club returns to Stourbridge pub after 50 years, Special police stop and search powers to continue for another eight hours across Birmingham, Senior Labour MP says she contacted police over threat, New data reveals train commuters spend up to 2450 more a year than car-owning colleagues, Virtual Reality used to soothe anxious 15-year-old with curved spine before surgery, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. 4 years ago, I attended this unit after a visit to my gp. The diagnostics service did not have enough allied health staff with the right qualifications, skills, training and experience to provide the right care and treatment. We are currently in the Yellow category for Visitor Risk Level. My family and I would think to thank every single staff member in Children's ED, resus and ward C2 for looking after my 1 year old son. Tickets cost 3 and the journey takes 5 min. Who has Care Opinion told about this story? The Acute Medical Unit at Russells Hall Hospital, in Dudley, will treat seriously unwell patients and help to reduce winter pressures on health services. There's no need for the service to take further action. Allied health professionals made up the largest group of staff required for imaging services. Patient Experience Team, by That username is already taken - Posted on 19 May 2022, I accidentally dropped an Angle Grinder on my shin at home on Saturday morning Doctors thought he would have one dose of steroid and would be fine to go after a while, unfortunately this wasn't the case and after a nebuliser had also failed to help him, within minutes we were rushed to resus where a whole team of multi disciplined doctors, nurses and consultants rushed around him from paediatrics, intensive care and a few others. The environment was clean and people we spoke to confirmed that this was what they had experienced when they used the services available. this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. or call us on 0845 113 0012, Response from People we spoke to on the different wards and units were generally happy with the care, support, and treatment they received. The ophthalmology clinics require review to ensure that all patients are followed up as required and that there is capacity for these clinics. About: Staff assessed and monitored patients regularly to see if they were in pain. In partnership with the Choose Well campaign, we are helping you get the best possible treatment by selecting the service that is right for you. All of the staff on the ward were brilliant with him, Honest and open with me and his mom and were professional and courteous until the moment he was discharged. A company working in a hospital has been found to have broken Covid safety laws after a significant number of staff caught the virus. We imposed a number of urgent conditions to safeguard patients safety immediately following the inspection. psychotherapist for the kindness they showed me. Call our main line for general inquiries. Very shortly I was out of A&E, with a few spare dressings and a leaflet in my hand and a bandage on my leg. 2654/1783). One of the questions was about peoples experience of the service, 382 said 'great', 108 people said 'satisfactory' and 13 people commented 'poor'. Russell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. The Foundation operates exclusively for charitable, religious, educational and scientific purposes to enhance the quality of life for those [], DUE TO COVID-19, WE ARE NOT OPEN TO THE PUBLIC! We saw much support for the trust, both from the public and from the local health economy. We saw that new mattresses had been purchased in the emergency assessment areas and one person told us 'It is really comfortable'. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. the service is performing exceptionally well. AMU operates closely with ED and admits medical patients 24 hours a day, seven days a week. Report review titled Amazing birth experience as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. Information was available for people to read if they chose to. Patient Experience Team. The trust MUST ensure that staff record an accurate, complete and contemporaneous record of the care provided to patients. the service isn't performing as well as it should and we have told the service how it must improve. The trust took immediate steps to put this right. Patient Experience Team. The trust does not always follow its own policy in relation to DNACPR (do not attempt resuscitation) notices. It is great to hear that you received excellent care and treatment in the Emergency Department. Close menu, I just want to say a massive thank you to the kind nurses who made me feel at ease and understood how nervous I was. Every member of staff I encountered was friendly professional and put me at ease. The trust have worked with us and have kept us informed of developments and changes. It is great to hear that you received excellent care and treatment from the staff who attended to you during what must have been an anxious time for you. The trust MUST ensure that deaths in the service are reviewed robustly and where appropriate lessons from these are learned and shared. If you would like to discuss your concerns further, please contact our Patient Advice and Liaison Service (PALS) by freephone 0800 073 0510 or email dgft.pals@nhs.net who will be able to direct you. ADVERTISEMENT: Services or products are not endorsed by the Trust. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. WebAt Broward Health Medical Center, we are dedicated to the health of the communities we serve. Russells Hall Hospital Accident and emergency Some staff could recognise signs of sepsis and deterioration and acted on this appropriately. We provide healthcare in hospital and the community. 111 service advised me all the information I had given them about my symptoms etc. WebRussell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. Method A retrospective case note review was carried out for 200 consecutive patients at Russells Hall Hospital, Dudley, United Kingdom, who had CTCA sent for Heartflow CT-FFR analysis (HeartFlow, Redwood City, CA) between January 2018 and December 2019. This is the major ED in the area and serves the population of Dudley and surrounding areas. Pensnett Road, Dudley, West Midlands, DY1 2HQ The Dudley Group of Hospitals, which runs Russells Hall, said it was proud to have protected patients, visitors and staff throughout the pandemic and had some of the lowest rates of hospital transmission of Covid-19. Menu review titled Genuinely kind and helpful staff, review titled Poor communication at reception. DY1 2HQ, Posted via There remain challenges in the flow of patients, but much of this relates to flow across the rest of the hospital. I had to visit EPAC yesterday as I'm 11 weeks pregnant and had some worrying symptoms. Russell Medical has been accredited by The Joint Commission since 1959. Bed & Breakfast []. I wouldnt hesitate to re commended Russells Hall to give birth in. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. Change my preferences Staff continued to be frustrated at the focus on sepsis and did not fully engage with the need to assess for sepsis. Have you experienced something like this, here or elsewhere? We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels: Outstanding We are continuing to monitor progress against these. AEC/RAB (ext. We found that arrangements were in place to ensure that medicines were managed safely. Staff were still not always using clinical judgement alongside NEWS scoring criteria. One person we spoke with said, 'I have no complaints about this hospital. The 55-bed hospital was built [], Since 1923, Russell Medical has provided valuable services and resources to advance the health status of the communities we serve. There were no clear criteria for patients that could be put into the fit to sit areas of the department. The ED sees approximately 97,000 patients per annum. It is great to hear that you received excellent care and treatment in the Emergency Department. As a not-for-profit foundation, we rely on the generosity of our donors to help further our mission to enhance the quality of life for those served by Russell Medical. They knew how to support patients experiencing mental ill health and those who lacked the capacity to make decisions about their care. After completing the form and handing it in, the receptionist seemed alarmed and asked about my symptoms. Patients admitted to these wards could stay for extended periods and we saw that on some occasions their specific health and dignity need were not met because of this. AMU has junior doctors in various stages of their training, including FY1, FY2, Core Medical Training (CMT), Acute Care Common Stem (ACCS) trainees and Trust doctors. The Trust also asks patients for their views and experiences of care on a regular basis, and we looked at the analysis of these surveys. Thank you again you are true angels, Report review titled Reassured and put at ease as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. It will also help create the Benjamin Russell Endowed Chair in Geriatrics, by the University of Alabama System Board of Trustees, pending an approval process to be held by the medical director of the advanced care facility. I could not fault staff, very professional, and polite, a credit to your hospital. This review has been completed in response to the trust confirming that they were now compliant with this standard. All rights reserved. ED can also refer you to AEC if you are an ambulatory patient (not likely to require inpatient admission). All rights reserved. Staff on the emergency department demonstrated a good understanding of the triage system and felt they had enough support and information on the triage process and system through-out our inspection. would be relayed to the hospital and to just tell the staff when I got there I had been referred by them. Our rating of effective was good overall. The trust MUST ensure all service users are safeguarded and protected from abuse and improper treatment. We always aim to offer the highest standards of patient experience and care, so it is great to hear that your daughters experience reflects this. Thank you for taking the time to provide your feedback at what must have been a stressful time for your family. [Very happy with 'Staff skills'] One person said 'If I wanted to complain I would go to the chief executive, but I have no complaints here'. At conservative gathering, Trump is still the favourite. We are thrilled to hear that you were pleased with the service received from our staff during what must have been a worrying time for you. They tell me everything they're doing.". The trust has responded well to the Keogh review in 2013. Follow BBC West Midlands on Facebook, Twitter and Instagram. The services are multidisciplinary and include nursing staff and allied health professionals. ALEXANDER CITY, Ala. (WSFA) - Russell Medical Center in Alexander City announced a multi-facility expansion project. All the best and take care. Thankfully she was allowed home, but she is safe in the knowledge that should she need emergency care again in the future, she will be in the best of hands.Fantastic hospital, thank you. Like us on Facebook http://facebook.com/DudleyGroupNHS/Patient Advice & Liaison Service: 0800 073 0510 Dudley, West Midlandsdudleygroup.nhs.ukJoined November 2009 1,201Following 7,496Followers Tweets Tweets & replies Media Likes The Dudley Groups Tweets The You can search by name or top speciality. Patients were not wearing allergy wristbands, allergies were not easily identified unless records were consulted or reviewed. Core services provided at Russells Hall include urgent care, medical care, surgery, children and young people, maternity, outpatients, diagnostics, end of life and critical care. Doctors appeared frustrated at the focus on sepsis and did not fully engage with the need to assess for sepsis. Almost 12% of people coming to A&E received no treatment, just advice. Pensnett Road, Dudley, West Midlands, DY1 2HQ. She was sent to AEC where she waited a short while for bloods, had a feinting episode whereupon the alert buzzer was called and the staff excelled in providing emergency care. aec russells hall hospital. About: [Very happy with 'Staff attitude'] It is great to hear that you received excellent care and treatment in the Day Surgery Unit. Good Only low was that when my transport came for me non of the staff were around for me to thank in person for an excellent job in getting me well Not all managers had the right skills and abilities to run services providing high-quality sustainable care. Following the inspection, we told the provider that it must take some action to comply with the regulations and that it should make other improvements, even where a regulation had not been breached, to help the service improve. The staff in A&E were very friendly and helpful and in no time at all, had my wound washed, stitched and dressed. All the best and take care, Staff feel able to develop their own ideas and have confidence that the trust will support them. If you need sub-specialty input, you will then be referred to different specialties. Yes these are difficult times and I understand pressures but that is no excuse for not retaining professionalism. "We are working closely with HSE in relation to this matter.". Patients can be referred to SDEC treatment through different routes, including: Some of the many types of SDEC treatment include: The ambitions from theNHS Long Term Plannote that all hospitals with a 24 hour ED (type 1) will: There are significant benefits associated with treating people through SDEC services, including: The SDEC programme produces a wide range of resources, and works with key stakeholders to support the implementation of SDEC across the NHS. Who has Care Opinion told about this story? We are thrilled to hear that staff were proffesional and efficient. For common health problems visit your pharmacist, GP or walk-in centre. The national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to patient pathways. Out NHS is amazing all staff were professional and amazing. WebRussells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care services. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. or call us on 0845 113 0012, Response from Report review titled Poor communication at reception as unsuitable, Thank you for providing feedback about your experience of the Dudley Urgent Care Centre. We received information from the trust and other bodies monitoring the trust. Medical secretaries: Bev/Ruth (ext. 6 December 2011, 'I've not been told what is happening but it's really busy', 'I've been in and out a lot recently, can't fault them', 'My care was discussed and information was clear', 'The most positive thing is that I know that when there are hiccups they will be sorted out and I will be listened to'. If they had only checked the information sent over from 111 firstly, listened to what my symptoms were when they asked, they would have known whether I needed to be isolated when I got there. SDEC is the provision of same day care for emergency patients who would otherwise be admitted to hospital.