What did the brake pad rubbing sound like? Here are some of the problems we have experienced separated into what we believe are minor and major issues: If you are having issues, please reply here and/or message me. Disconnect brake cable (Handbrake Edition Only), Reconnect the brake line (Handbrake Edition). Contact: kevin@ocproscooters.com or text: 714-420-1311. Check the fuse or circuit breaker. This issue is new and is being looked at now.. Check the lights, the brakes, and all the features, and make sure they are all working properly. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. As we were packing it up to be returned, found that disconnecting the handlebar freed up the front/drive wheel, indicating maybe a controller issue vs a motor issue (or maybe both). Check Out Our Guide! If only one device doesnt charge when plugged into a wall outlet, it could be an issue with that specific device or with its battery. Worse issue if in a crowd or on road and people behind you don't expect you to slow down. Subscribe to my Channel https://bit.ly/2ShKGSm In today's video I show you how to fix the two common issues with the GoTrax GXL V2 Electric Scooter, which are not being able to open it. With the rise of electric scooters, it is important to know how to read a wiring diagram for your GoTrax scooter. Thus can not charge scooter. 0000007190 00000 n How to restore default settings on GOTRAX GXL V2. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Remove the footplate to access the batteries and wiring harness and visually inspect every connector to make sure it is attached. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. Of course, with any new or growing technology there are often hiccups along the way. Here is a link to find the manual for your Gotrax hoverboard. I ride it to work every day rain or shine and haven't had any problems so far but today it was raining and Im afraid it has water damage potentially. Scooter is in the dumpster. Even if just pressing for a second - Kind of scary actually. Circuit breakers are usually on the outside of the scooter. Turns on but shows zeros no matter what. Electric Scooters are ridden standing up and have 2 inline wheels for maximum speed, size and portability. Fortunately, if you have a few tools and spare parts lying around your garage, you can put together your own scooter with ease saving money as well as adding some fun to family time. GOTRAX - F5 Electric Bike. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). %PDF-1.4 % Between our 4 scooters, we have many minor quality issues and a few major manufacturing issues. Contact an authorized service center for more information about replacements. This problem could be caused by many different things. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. Looking For The Best Lock For An Electric Scooter? Always be sure to consult the . This may solve your issue altogether or at least give you some more information on where things might be going wrong so you can do further troubleshooting on other parts of your machine or batteries. Back wheel brake mis-aligned. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. I tried these fixes and the problem got solved. Hold down the power button for 10 seconds. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. When GOTRAX GXL V2 display is blacked out you can release Power Key. Watch out world! The GKS features 6" Solid rubber tires that absorb vibrations making a glide effortlessly on cement or paved roads. So, 3 hours for 4 bars = 45 mins of charging time per bar. Yes, you read that right. I've had mine for almost two weeks now, and have not experienced these issues. Has been extremely slow to respond with replacement parts. If it's not been used for a while, it might need charging. {k-m3gKjx Need help troubleshooting a scooter issue? When the battery is fully charged it will change from red to green. Power completely shuts off while riding. 0000000696 00000 n IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. Check which of them the problem is and get it fixed immediately. 0000017087 00000 n Include an image for extra impact. If you have done these things, but are still having trouble, please contact customer service. The difference is, these are much more fun! All night charging leads to 15 minutes of riding. Gotrax is known for adapting its electric vehicles to the needs of consumers. Gotrax XR Elite Electric Scooter, 18.6 Miles Long-range Battery, Powerful 300W Motor Up to 15.5 MPH, 8.5" Pneumatic Tires, UL Certified Adults Electric Commuter Scooter 1,360 $52999$629.99 Join Prime to buy this item at $445.19 FREE delivery Thu, Feb 16 Small Business More Buying Choices $369.11 (4 used & new offers) 0000256654 00000 n Related: Mobility Scooter Battery Losing Power Uphill Fixed. Has seemingly chose to simply respond but not take action (i.e. Powered up the scooter. Learn more about your GOTRAX from full overviews and specs to troubleshooting. If you suspect either issue, try removing and reinserting batteries or replacing them altogether with new ones before attempting to charge your scooter again. You can recalibrate your Gotrax hoverboard by following the instructions above. Either way this scooter is unridable now.. luckily it was just supplementing me instead of using a bicycle. Though I realize the limits of a $250 scooter I am researching a longer range one for my commute to work. 110 0 obj <> endobj xref Do you think most of the lower-priced scooters are having these problems? This Tuesday I have a brand new scooter coming that was $1400 so hopefully I can kiss these issues goodbye. I have had it for over a month now and have had zero problems with it. Find your product below and click the link to be directed to the specific information for troubleshooting. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. Take off the console and pull out the battery, checking all the connections. Our combined issue is we have been getting run-around from the company's support and are looking to see if others are having similar problems. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. Find helpful customer reviews and review ratings for Gotrax Vibe Electric Kick Scooter, 6.5" Foldable Commuting Scooter for Kids 8-15, 12 MPH & 7 Miles Range E Kick Scooters for Kids, Teens, Boys and . It is possible to check the voltage of your battery using a voltmeter. Fix Water Leaking From Air Conditioner. Now i have error code 30! Electric scooters are the folding, stand-up variety - a grown-up version of the kick scooters you may have used as a kid. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. Looks like spring issue. Apr 15, 2021 This scooter is giving a E3 Error code and the manual simply states to replace the console. Entice customers to sign up for your mailing list with discounts or exclusive offers. On that same hill last week I got about 16 top speed. New Safe Step Technology - Both feet must be placed on the . We appreciate you customer service and willingness to do the right thing! The problem with your Gotrax scooter may be a loose connection or a dirty charging port. There is no doubt that hoverboards are a popular and fun way to get around. . Update July 31: my gxl v2 is still riding well, I just pumped the tires up to 45 psi which greatly improved speed and rideability. As usual with every GoTrax scooter, you get a 30-day return period, and a warranty period of 90 days. You feel the scooter lose power and your inertia throws you forward. When it comes to hoverboards, the magic fix-all is called recalibration. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. If your Gotrax is not charging through its USB charging cable, it may be because of one of two reasons: 1) The battery was left plugged in too long and turned off due to overheating, or. Make sure the thread part of the console aligns with the drilled holes for the locking hook and gently press down to ensure the console is secure on the battery. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. So far I've got about 60 miles on it. Im wondering about the race to the bottom, where companies start cutting corners on the low end to stay competitive. Codes often have simple solutions and we are here to assist. Using the 4mm Allen wrench, remove the two screws and locking hook that are used to secure console to the tiller. Please contact our customer service team if you are experiencing problems or need more detailed information. 51 reviews. This is an internal issue and the bike should be sent back for repair. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. When the scooter is powered on, press the power button 3 times to switch the speed unit display. From loose power cables to defective charging ports, theres always a solution to make your Gotrax scooter start charging again! Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. I continue to struggle with GOTRAX's customer support team. Scooters, tricycles, and other battery-powered vehicles are a great way to exercise and enjoy outdoor fun on a budget. E07 - Replace Motor or Motor Wheel Assembly. 0000003486 00000 n Find low everyday prices and buy online for delivery or in-store pick-up. Problem 1: Electric scooter losing Power The first thing you should do is check the battery. Since battery indicator has 4 bars, easy to do the math. GOTRAX GXL V2 Commuting Electric Scooter - Black $379.99When purchased online Out of Stock About this item Highlights Speeds up to 15mph Up to 12 miles on a single Charge 8.5" PNEUMATIC TIRES Hand Brake Reinforced frame support riders up to 220 lbs Specifications Dimensions (Overall): 14.9 Inches (H) x 7.8 Inches (W) x 39 Inches (D) Kid really loved the speedometer and the cruise control feature! If that doesn't work, email support. I was super encouraged as the handle bar looks a little different from the original version I received, better. If still showing error code, contact Customer Support for assistance. 0000003099 00000 n 0000002873 00000 n Yes Press J to jump to the feed. It is possible to check the voltage of your battery using a voltmeter. Gotrax has also added a longer battery life. Store the screws and hook in a safe location for later use. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty period. Dont try to work around damaged partsthey can cause further damage to your scooter and possibly put you in danger. Reply, How can I change the Inner tube on the gotrax, bossmanron747 - *You may need to perform a recalibration up to three times to fix your issue. Find your product below and click the link to be directed to the specific information for troubleshooting. Error Codes These codes will pop up over your console's display when there are issues within your electric scooter. Problem not solved. I cant find anyone who sells them including the gotrax website, acisneros0873 - Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. Here is a link to find the manual for your Gotrax hoverboard. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If the wheel spins only when the battery charger is plugged into the scooter then the battery pack is defective. 21E - Controller Failure22E - Handlebar Failure23E - Motor Failure25E - Brake Lever Failure30E - Communication Failure. If you experience problems with any of these models of e-bike file a claim below. I have given up on this company doing the right thing. Grab the new battery pack and ensure that your are installing the battery pack correctly. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. Turn the key or power switch on and engage the throttle all of the way. (Be sure to follow local laws and regulations when disposing lithium ion batteries), While the battery is out, it is a great time to check the connections at the bottom of the tiller. We'll go through each electric scooter and the error codes that occur. If you can not grip the top with your fingers use a pair of pliers to assist you. Jan 7, 2020 I requested a refund. When the battery is fully charged it will change from red to green. - Very dangerous as you can be cruising along and the motor completely shuts off. Happy to help! Therealjondotcom 3 yr. ago. Will this problem come back? Expand the connector pins just the slightest to make sure everything is snug when you put it back together. Listen or look back to see if the rear wheel is slowly spinning. In removed the old handle bar and battery and installed new one. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. Test The Battery Pack On A Scooter That Runs. Entice customers to sign up for your mailing list with discounts or exclusive offers. If this does not work, replace the console. Only tools required are the 4mm Allen wrench and a set of pliers.