But they don't have to disrupt your businessor your profits. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. You can't deduct the original shipping cost from any refund amount. I sell mostly mix of new and used industrial spare parts surplus (mostly all single item listings), and I am having issues with high"Item not as described" returns, mostly for"Doesn't work or defective" which is adding a 5 percent fee to all myBusiness & Industrial listings. Just go to the ResolutionCenter and let us know. After refunding a couple buyers for items that were damaged and not insured, I learned pretty quickly that the extra few dollars in insurance was well worth it. Ninety percent of people will just not think to call them and fight it. When a buyer opens a Not As Described case, the sellers options are few. Not to do partial returns We all agreed to abide by eBays terms and polices as set forth in the User Agreement. eBay Exporter of the Year was a great success! Copyright 1995-2023 eBay Inc. All Rights Reserved. Find the item under Returns and canceled orders. When a buyer opens a return request the funds related to the sale may be put on hold. eBay Buyer Protection for Buyers - edited As a Top Rated Seller, you now have protection against false "Item Not as Described" claims, including a modest return shipping credit and protection on your service metrics: If you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. When I go in to create a listing on eBay, I can choose the option No returns. This is something I make sure I have checked each time I list something on eBay. Maybe you listed the item with wrong information or you didnt include something in the listing that needed to be included. How long should I give a seller to fix the problem before I contact eBay? Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. When I have photographs of how I shipped my item, I will have those as proof. Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. This is the plan of action I take with the few requests that I get for a return and 9/10 times, eBay sides with me. This can be useful when the buyer isn't completely satisfied with their purchase. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. It is in the return interface, as the seller reports a buyer for being a bad buyer. Required fields are marked *. Too many of those and their returns ability will be hindered. The buyer is responsible for return postage costs. (MBG). My second reason for taking photographs of the items I ship? A dialog will open as you type your search terms. As soon as I find out the reason and it was stated in my listing, I will call eBay and see if they will side with me on my no return policy. Tip Be accurate in your listings, it will save you money and a headache in the long run! On the next page you'll see the refund amount. Why was my refund less than the amount I paid? Select View return details. By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV but failed to mention that it really wasn't. However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. You can still close it if things are resolved. The seller was not accurate and now the seller or ebay wants to give me my money or item. Normally the seller sends a return label and refunds upon return of item, provided, one, payment was made by a method that gives buyer protection in eBay and two, the item is returned in same condition as was supplied. Good luck and sorry you encountered this circumstance. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. How To Handle Global Shipping NOT AS DESCRIBED Returns ( Please Read Always get info to present to eBay and call them before responding to the buyer to see where they stand with the return. Select your reason for closing the return from the dropdown, and add details if you want to. You are sure the item wa. If using Ebays partial refund policy does not work for you, you will need to follow Ebays return process. If you're responsible for return shipping. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. For more information about who pays for return shipping and how to send the item back, see return shipping for buyers. Sometimes returning an item may require additional, alternative shipping arrangements, like adding insurance to your package. The dispute is Not As Described. Who pays the cost of return shipping depends on the sellers return policy and the reason for the return. Received a damaged item with a missing part. Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. PDF Seller Protections: We Have Your Back. - eBay Inc By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV". ", Apparently they did research ("By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV"). Keep in mind that on eBay, it is seller beware, not buyer beware. Something went wrong. We have several policies built into our business model that protect us from having to return items. 1. It will also help you with Ebay if you should get a return request and they see that this was in three different places in your listing. Check the seller's return policy in the listing to see who is responsible for return shipping costs. See Partial refund guidelines. Seller terms are superceded by the UA, even if your buyer may have falsely invoked the NAD claim. Even with these tips in place, you may still get the occasional return request, but they should be very few and far between. eBay Buyer Protection for Buyers I find too many fun toys for my family (or myself), and just love the whole process. If you don't already know what kind of return policies you want to offer your customers, start with our How returns work article. Escalate to eBay if you don't reach a resolution within 3 business days. 01-08-2020 Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. There is a big reason for this. I also had a listing that was marked as parts only returned as defective? If youre a reseller in 2023, you can find deals on items in many places. where! The seller will be required to send you return shipping (a label if he is in Canada, money (usually by Paypal) if he is elsewhere. In such cases, the responsibility for the costs of the return is according to the sellers policy. I sent him a message apologizing and requesting more information and photographs of the damage. Refund the buyer, the buyer keeps the item. 01-08-2020 You dont need a special printer or self-adhesive labels when printing return shipping labels. Often, they will review the messages and realize the buyer did not read the listing. Shipping has definitely been delayed with everything going on. In fact, it can be so scary that people dont want to deal with selling on eBay at all because its too nerve racking. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. Just remember, if it is not mentioned in the listing, its a potential reason eBay would side with the buyer in an event of an Item Not As Described return request. .. in essence. Its to protect myself from the buyer! Sorry it happened to you , but ebay does not care about us sellers. The unofficial eBay subreddit. They do this to me ALL the time, some even state in the return "hey do you sell this (other size) because I'd like to exchange". If you want the items back before refunding, I'd accept the return and send them a shipping label. If the seller is responsible for return shipping, its important that they cover the costs. Help for buyers and sellers. Never received the item and i contacted ebay and seller and no response. Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case To request a return, select the item you want to send back from your recent purchases above, or use the button below. Another measure to cover yourself in the rare instance you get a return request. After all, I paid for the insurance right? We guarantee that you will get the item you ordered or get your money back. So, one item that we remembered have sent back (fortunately it was only from Canada), we had to request (all of these were steps from eBay reps) a quote from buyer for return shipping. When he sent back the photographs of the damage to the cook top, I could see that the straps he used were not the same as the ones I had shipped it with. But it is. Message 3 of 7 latest reply 1 Helpful Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. Report the buyer when you issue the refund through the eBay returns flow And this is my fault? Another sale previously had the buyer claim an item was defective when I know it was not. The eBay Resolution Centre is at the bottom of this page. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. Someone started a thread just a little while ago (1:30 pst), told by CS that they don't have any 'Proof' that the item was not 'as described'. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! - edited If you have your Terms & Conditions laid out clearly, this will ensure your Not as Described, no returns dispute will more than likely go your way. What does the eBay Money Back Guarantee cover? Your email address will not be published. All Rights Reserved. What do you mean by adding sold as is to your terms and policies? "NOTICE: 3D glasses are all different and must have a compatible TV set to work. Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay Give a full refund:You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item. You can find more information about our requirements for returns and eligibility for coverage in our eBay Money Back Guarantee policy. Do you have to accept returns to sell on eBay? Here's how you can protect yourself as a buyer: If your item hasn't arrived or isn't as described, contact the seller by opening a case in the Resolution Center. If your item hasnt arrived, or isnt as described,let the seller know. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. 01:47 PM Even if you specify no returns accepted, under the eBay Money Back Guarantee, the buyer can still return an item if it doesnt match the listing description. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Your email address will not be published. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? If the buyer put in a formal return request, you can accept the return, send them a shipping label, and wait for the item to get back to you. They sent a photo with the item label-side down and when I asked to flip it over and send the correct photo requested, they said "Darn! For more details, please see our Condition of returned items policy. I have learned that none of my items are shipped without insurance. Offering a return of an item is always my last resort and honestly it is very rare. If you know me, you know Im not one of those people. Examples of alternative shipping arrangements. It covers purchases paid with PayPal and most other electronic payment methods. The condition of the returned item is important, so repack it carefully. It is best to have a plan for such shrinkage just as any brick-and-mortar business does. Offer customers 30 day refund policy because EBay is always going to side with customers. If you have a large stock and are ready to automate the way that you manage different parts of the return process, learn how to set up two basic rules to automatically accept returns or send immediate refunds. You do not have to offer returns or refunds on your items either. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. Does the tracking number show it was delivered? Learn more about our Condition of returns policy. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. This even after I specifically instructed them NOT to throw anything, including the shipping box, away until I instructed. Ready to start making a good side income from flipping? This happens more often than not. In some cases, your response options may differ. You can wait, inspect the item, and make sure that it is in the same shape as when you sent it. We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. Once you request a return, the seller should get back to you within 3 business days. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. If you havent received an item, we usually refund your money immediately via PayPal. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. eBay accepts the word of the TRS when the TRS reports the buyer as abusing the Money Back Guarantee (that is, false INAD/SNAD). We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. Research your model before purchasing this because there will be no returns for buying the wrong item. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. Some people think private sellers have to accept returns and this is just not the case. We protect ourselves! A buyer insists the item was not as described in order to force a return. There are two categories of return requests from customers: 1. Ebay sides with buyers in not as described claims. Before you can send an item back to the seller, youneed to start a return. Tip If you don't refund the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. Regardless of the outcome, will the buyer be able to leave negative feedback? If the seller wont cover the cost, let us know by asking eBay to step in. How to set up a return policy - eBay Youll hear from us within 48 hours. This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. Seller with 11000 feedback. If you bought it over eBay and it isn't right, it's the seller's problem not yours. Buyer pays for return postage: . Refund the buyer, the buyer keeps the item. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. After 23 years selling on Ebay, I have learned that adding my own Terms & Conditions to my eBay listing is very helpful. I have no problem refunding the items if returned in the original condition, but feel I should not have to pay to have them returned to me nor should I refund the original shipping (which is true and not inflated). Fedex and UPS are very hard on items and 1/10 of my items I ship is damaged with shipping. That is assuming the item is truly Not as Described. We'll automatically close a return request if there's been no activity. You can go to the Resolution Center and contact the seller. If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it. Your item didn't match the listing, or it arrived faulty or damaged. Open a case and try to work things out with the seller. interesting we just share whats worked for us and we have given partial refunds, weve never lost a shipping claim because of our pictures, and we dont accept returns. 2. If you get in the habit of taking great pictures and as many pictures as possible, when faced with an Item not as described, no returns case with eBay and they see you have it notated and photographed, the chances are better that they will side with you. This doesnt happen often, but it has happened! If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. Honestly, this is one of those lessons I have had to learn the hard way. If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. This was one of those times I was pretty happy I had taken photographs while I was packing it. Offer a replacement item. The seller has 3 business days to get back to you. You believe that it was exactly as described. This is a good option for low-value items. Some returns may remain open for up to 35 business days. Generally, theyll ask you to send the item back using one of the following: The sellermay contact you to make other arrangements, such as returning the item to their store or reimbursing you for return shipping. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. Some business equipment categories that may be covered by the. FREE Workshop How To Turn Your Passion of Flipping Items Into A Profitable Reselling Business, How This Mom QUIT HER JOB To Flip Items Full-Time (And Was Able To Pay Off $12K Of Debt In 5 Months! Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. Simply print the label on normal paper and tape it to the package. I do not have to accept returns on any item with this box checked, unless the buyer specifically states Item not as described. If the buyer puts in a return request with the Item not as described as the reason, it DOES NOT mean that I automatically have to accept a return of the item. eBay gives this MBG for Australian and International buyers, however . Return an item for a refund | eBay eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. Why didn't you check the size before ordering? You can also open your Returns dashboard and select View return details from beside the item. You can also find more information in our full article below. Returns cannot be closed at the request of a seller. If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. Even though I insure all of my packages through Fedex and eBay and it should be a no brainer, it sometimes can get complicated. Select the percent you want to deduct from the refund amount. Most of the time if you have an issue with a purchase the seller will be able to solve it for you. You can go to the Resolution Center and contact the seller. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. eBay item number: 295512568921. tnecserC weiV knorC 9. yellikallaB. If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. The seller will also pay for return shipping. What if an eBay buyer damaged an item and wants a refund? Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. This will get them to move the decision in my favor and pay out the damage coverage. If you don't and buyer has Ebay step in, they could refund the buyer from your Pay Pal account and let them keep the items. They will just accept that they are not covered and walk away. For example, you may haveopted to automatically accept return requests. This is something I have saved as a document and I just copy and paste it into all of my listings. See the table below for guidance on issuing a partial refund.