Your baggage will arrive in your stateroom later that afternoon. HAL does listen (at times) to their cruises, so please tell them to allow this. I am never surprised when a "home office" has no real clue of the stuff that actual happens on a ship or tour. Our dedicated shore excursion Reservation Agents and onboard staff offer expert support. Daytime dress is casual. : At some point in your travels you may experience an emergency. if you have and inside stateroom do you have to pay for laundry service? the vessel leaves. No exceptions will be made. You should have it available at the gangway when disembarking so please DO NOT pack it in your tagged luggage. of getting by a scooter left in a hallway. It provides information on what to do in case of an emergency, as well as the routes to your Muster Station. Allowances are subject to change without notice and remain subject to situational assessments by both security and the vessel. However, an allowance of six liters, twelve (12) cans or cartons (500 ml in volume or less) or six (6) cans or cartons (1 liter in volume or less) of water are allowed per stateroom. Please Note: To allow us to expedite immigration clearances in the various countries you will be asked to surrender your passport to our staff upon check-in. Plan to be at the airline counter at least two hours before flight time for domestic flights and three hours before flight time for international flights. I think a lot of the confusion results from passengers wanting to reserve the OBC for the gratuities. We didn't have it, but my in-laws, who are gifting us the cruise, covered it for us. Keep medication close at hand in your purse or in a carry-on bag In the event of unexpected travel delays and emergencies, please bring additional prescription medication for at least 2 weeks beyond the length of your travel itinerary along with a list of the prescription names, dosage amounts and times taken for all medications, because it may not be available on board or in the ports of call. Would the front desk be able to tell us do you know? Upon disembarkation, your bags are delivered directly back home. I don't have a problem with a hold for prepaid tips. All HAL approved OBCs were "use or lose" credits and were used first before any TA credits. To accomplish these initiatives, we use low-flow systems for toilets and showers in the staterooms, which conserves the amount of water used on board and therefore the quantity of wastewater treated and discharged. WebResident's Offer: Up to $200 discount plus up to $100 Onboard Credit with Holland America For a limited time, residents of Arizona, California, Florida and Nevada can save big on Holland America Line! Each item is authentic and many are branded with designer names you have come to trust. Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days. Points can be applied towards statement credits, onboard amenities, gift Can it go towards a pre-excursion hotel/transfers arranged thru HAL? We seek, to the extent feasible, to accommodate guests with disabilities. From time to time guests encounter transportation delays in getting to their cruise ship. Please speak to the Future Cruise Consultant regarding other amenities for these voyages. Environmental Officers: Stationed on board every ship to provide environmental training and oversee shipboard compliance with environmental requirements. It happened to us once and we were very glad we had enough until getting reimbursed back home. Embarkation Time:Your assigned check-in time is printed on the Boarding Pass page in your Express Docs. I've had rental car companies put holds of $300-$500 on my credit card. The same gracious service and sophisticated exquisite dining experience is featured, as it is in pre-set dining. of disembarkation. HAL reserves the right to apply this price protection and offer at its discretion. Children: U.S. citizen children under the age of 16 traveling on a closed-loop cruise (a cruise in the Western Hemisphere which originates and ends in the same U.S. port) will be able to present their government issued birth certificate or other proof of U.S. citizenship, such as a naturalization certificate or citizenship card to sail. Flexible Open Dining: Open dining times are 5:15pm to 9:00pm. Holland America FAQ - Cruise Critic If you pre-paid the Crew Appreciation and/or Service Charge as part of an all-inclusive, bundled, or other applicable package, the payments are nonrefundable from the time of purchase and no additional amount will be added to your onboard account for the Crew Appreciation or for those Service Charges covered by such package. Powered by Invision Community. The luggage tags are clearly marked with your ship name. I will make this one statement--a hold on a credit card is standard throughout the travel industry--rental cars, hotels, and cruise ships. Thus the various reports on this board about getting money back, spending in casino, etc. What will you do today? Holland America Line does not recommend storing medication in any mini-bar. For embarkation procedures, please advise the Shore Operations staff upon arrival of your need for assistance boarding the ship. Shore Excursion credit can neither be redeemed for cash nor applied to a nonshore excursion item. Arriving by Air: Holland America Line representatives will be stationedin the airport baggage claim area or outside the customs area (depending on local customs regulations), to greet guests and assist those who are eligible to be transferred to the pier. Teens Program (ages 13 17): There are no registration or sign in/out procedures for teen programming. CC Help Jenn For many years we have emphasized environmental stewardship and conservation in our operations. With the exception of qualified service animals for guests with disabilities, animals or pets are not allowed on board our ships. on board. Plus, I do not think they really want to take the time to check each account onboard to enforce the restrictions HAL places on some OBC. Please Note: Children wearing any type of diaper, including swimming diapers, or who are not toilet trained are not allowed into the swimming pool and whirlpool areas. It indicates the ability to send an email. Certain countries require that you obtain official authorization(called a visa) before entering the country, and some countries require that you obtain a visa regardless of whether you plan to go ashore in that particular port or not. You will need to provide health certificate documentation for the animal in your ports of call. Also, please note that scooters and wheelchairs weighing more than 100 pounds without the battery are not allowed to be transferred from the ship to tender and/or from tender to shore. Holland America Line will assist in filling prescriptions. For 10- to 20-day voyages, eligible guests will receive US$200 credit per person to apply toward their shore excursion purchase(s). And, yes, it's best not to speculate, as I probably shouldn't, either. Luggage Forward: Luggage Forward is a worldwide door-to- door service allowing you to have your bags picked up at your home and delivered to your stateroom. Do Not Sell or Share My Personal Information. CIBTvisas also provides a concierge service should you wish to have a dedicated Concierge Specialist manage the entire process from start to finish while providing the expertise necessary to ensure your request is approved as quickly as possible. I'm sure there is more but that's what I can think of off the top of my head. Whether you are interested in a cooking class with a local chef, a private car complete with driver and guide, or a chance to encounter wildlife up close, Holland America Line offers a shore excursion designed for you. Upon arrival at the pier, you will need to present your Boarding Pass, have your passport and applicable visas verified and your picturetaken if you have not uploaded a photo on Navigator. Line ship. From the U.S. dial 1-877-466-2247, from the UK dial +44-2033-754769 or +1-617-482-1100 if calling from any other location. I have found that HAL's ability to track all this information concerning onboard expenditures is limited. Onboard Credit Whats more, since our eco-friendly cruise documents are delivered electronically, they help save paper and conserve precious fossil fuels. All professional services are available from 8:00am until 10:00pm. Guests may buy stamps in port or purchase them from theGuest Services by charging their shipboard account. (Required for kids and tweens ages 3 12). Certain third-party transfer and tour facilities may not be fully accessible to guests with disabilities. It's not a charge, it's just a hold. The Luggage Direct Service is the most relaxing and hassle free disembarkation Holland America Line offers. Ability to enjoy your final hours in port at your leisure without having to stand in line at the airport. A luxurious dining experience in a room graced with fine art and antiques. Every cruise ship I'm been on has a cash machine and I've never seen it down. Experience the thrill of bidding on great works of art including fine art, animation, and sports memorabilia. Download the app before your cruise, log in, and immediately start using Navigator. Unused TA credits were credited back to our credit card at the end of the cruise. Please Note: This online procedure must be completed prior to your sail date. Plastic water bottles are not allowed. Any amount in excess of this allowance will be not be allowed onboard. Please Note: There is not an Automated Teller Machine (ATM) available on board. Ongoing training and adherence to rigorous standards are vital to preserving and protecting our guests, our employees and the environment. Started August 27, 2021, By Registering Your Valuables: We strongly recommend that you register your valuables with Customs before leaving home. Some last-minute gift orders may be charged to your Holland America Line Rewards Visa Card, VISA, American Express, MasterCard or Discover card up to two working days before sailing. Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan. Then we hire the right people, make sure they receive ongoing training, conduct drills and exercises to practice that training, and perform regular audits and inspections of our operations. Started June 21, 2021, By One cruise last year had over $900 OBC and hotel service charges definitely were paid with it as well as some gambling, spa services, specialty restaurants, OB shop purchases, and of course bar bills. and souvenir bar glass at any bar. It is also a good idea to bring along a record of your immunizations, as requirements for immunizations may change. Friends may easily arrange to send a bon voyage gift directly to your stateroom, or you may throw a party of your own for fellow guests. By Book on board and you can reserve your next cruise at a reduced deposit of only US$100, US$300 or US$1,000 per person and receive a shipboard credit of up to US$500.00 per person. OBC is merely a reduction in the amount that you have spent during the cruise. So everything you charge to your room (beverages, on-board shopping, Cruise lines are no different. IE: $1000 onboard (tips/pictures/drinks/bingo etc), $1000 ashore (trinkets/goodies/gifts and yes Jewelery), If I have a $3000 limit, and they put a hold on for $2500, my shore expenses have to drop. Children ages 3 - 6 years old have a sign in and out policy. We ask that you refrain from pouring or discarding anything overboard, and that you dispose of solid waste in the appropriate containers indicated on board.