I know that this suggestion is late, but try changing the HDMI input mode on your TV to 1.4. Hue Play HDMI Sync Box | Philips Hue US You must want to solve this problem to enjoy it. I plugged the Hue Sync Box into the second HDMI out on my AV receiver. I get no signal issues regularly since the latest update, and I have constant signal cutouts. Hue Bridge Simple setup Smart control Add up to 50 lights Control with your voice $59.99 Personalize with the app Use the Hue Sync mobile app to control your Hue sync box: change the intensity of the lights, adjust their brightness, and change the sync mode. What is different about the Apple product that it doesnt work? The last step is to install the new Sync app on your Mac or PC. Select your Wi-Fi network and tap Connect. Now you should ensure that your Philips Hue Sync Box is your main hub for HDMI devices. How to Set up a Philips Hue Sync Box with a TV - How-To Geek This is because more users prefer the app over the box. The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. APs are often best used for devices that dont need a 100% steady internet connection. Similar to the first connection issue with the app, connecting the box to an unstable internet will cause a variety of connection problems. tvOS 13, Aug 16, 2020 11:27 AM in response to ShYnNoK. Lets go through some of the most common bugs and how you can fix them quickly and easily. But despite how solid the system is, you might run into some connection issues while using the system, whether its on the app or the physical box connected to your TV. The Philips Hue Sync Box is a great way to make your TV content more immersive if you pair it with your existing Philips Hue lights or the Philips Hue Gradient Lightstrip. All rights reserved. Can It Support Both?! They release a new version constantly, you can seehere. Users are divided on this particular feature. On your PC, search for %appdata% in the taskbar. There are two of the biggest problems for it. Yes but lights won't sync, *Connected to port 2 or 4 on phillips Hue? Heres What To Do, Wyze Cam Has Blurry Video Recordings: Why This Happens, Wyze Cam Is Beeping Or Chirping: How To Fix This. There can also be a folder located at: /Users//Library/Application Support/com.lighting.huesync that can be causing the disconnect error. Dont use the AP, just connect your Hue Sync Box to the WiFi router directly to see if it works. 6. Manage Settings He has therefore loved seeing smart homes hit the mainstream. Philips Hue brings smart lighting to everyday homes. For example, HDMI 1 could be the name of your gaming console. Its really that easy. From both Apple TV to Hue Sync and Hue Sync to TV, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz). Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. Thanks for the feedback, I couldnt find any info about the difference between the ports as you have highlighted do you have any further information about this or links where I could find more info? The Most Common Philips Hue Problems, and How to Fix Them Do Smart Plugs Catch Fire? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. New owner. Hue Sync app shows no signal detected : r/Hue - reddit If you refresh the page, you will see an extra page enabled for the JowiHue plugin, Hue Sync box. This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. Hue Play HDMI Sync Box No Signal Detected : r/Hue - Reddit It really adds to the experience and may reduce your eye fatigue. Sync your smart lights to your on-screen TV content with the Philips Hue Play HDMI Sync Box. Does Ring Now Offer 24/7 Recordings? You can also just wait it out. company number 03997482, registered in England and Wales. I personally think that how the app stores data during updates cause the Hue Sync app connection problems. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. But you can rollback the version if you dont want to wait. You are using an out of date browser. Judging from the scenarios listed, it appears it may also be worth contacting Dolby Support, as Dolby Vision appears to be triggering an issue with the Philips Hue Sync Box. Got it as a gift in December, and have been using it ever since. Aug 22, 2020 6:17 AM in response to ShYnNoK. HDMI1 on the TV for the sync box and Monitor 2 on the Denon. If you want to use the Hue app, you have to have a Hue bridge and Hue lighting in the room. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. Hello just here to say you are my favorite person as this has fixed my issue too!! With each update, new release notes are published so that you can keep track. The Philips Hue app is the most comprehensive way to control, organize, and customize your Philips Hue lights and accessories. This is another one youve probably already guessed the solution for. I get Dolby vision working but if I connect my TV to my processor lexicon MC 10 it shows that they accept Dolby vision and it shows the programs that are in Dolby vision but plays only in HDR . Or want to be part of a movie? I also would like to pair it with the new gradient light strip but currently priced at 180 Id rather wait to see if any offers come around. All Rights Reserved. Make sure that your mobile device is connected to the same Wi-Fi network as your Hue Bridge. When I deactivate it, my tv starts recognizing Dolby again but the lights stop syncing with the hue device. I bought a Hue Play Lightstrip that I mounted to the back of the monitor, and added a Hue Sync Box. Bottom line of option 3 - I believe that there is a misconnection between the hue sync box and apple tv when the dolby vision enhanced capability is on. I am using it daily here and like it a lot. Philips Hue Sync is a great tool for Mac, PC, or TV which captures content you are listening to, watching, or playing and translates it into an immediate lightscript for an immersive experience. Double-click the HueSync folder to open it, then delete all the contents inside that folder, but dont remove the original folder itself. Philips Hue Sync Connection Issues With Hue Bridge (How To Fix) Samsung Odyssey G9 Neo with Hue Sync Box and Hue Play Lightstrip Good question. From both Apple TV to Hue Sync and Hue Sync to TV *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) 2- Connecting directly to TV without using Hue Sync Box. Why cant we view Dolby Vision content when using the Denon receiver? We understand you are experiencing an issue using Philips Hue TV sync box with Apple TV and Dolby Vision. If you have used theHue Sync App, you may have some common issues with it. The Hue Play Sync Box is a simple black box that plugs into a TV with an HDMI cable. As a result, its helpful to keep the old installer files on your computer such as in a specific folder called Hue Sync Apps. These are the main things under this set up: *Dolby Vision Enhanced Compability turned on (Hue Box)? So, it would seem I'm the only one having this issue. For the connection issues, there will be many solutions, one method works for you but may not work for others. Our HDMI cables support resolutions up to 8K@60Hz and 48Gbps bandwidth. I don't seem to have Dolby Atmos though in Netflix? Does anyone use an Apple TV 4k and is it working? You also can turn off the 5ghz network to see if it works. How to Get Dolby Atmos to Pass Through Hue Sync to Your TV connects to the output with a short HDMI cable included in the box. I will list some issues to see if you have had them. Both the new app and the new physical device have some issues that users are currently working out. Since the system is dependent on your internet signal, it might fail to respond properly if you have weak or slow WiFi. It may be that the users are not familiar with how to use it, or some hardware and software problems. Hue Sync release notes www.philips-hue.com LG OLED G1 65" EVO | Hue Play gradient lightstrip | Sony STR-DN1080 (5.2.2 Atmos) | Onkyo SKSHT588 speakers | Panasonic DP-UB820 | Apple TV 4K 2021 | NVIDIA Shield Pro 2020 | PS5 | NAS Synology DS218play | Hyperoptic 1Gb fibre broadband cecemf Active Member Oct 31, 2021 #532 ShinyWarHorse said: APs are also best used for devices that dont require a 100% reliable internet connection. The Hue Sync Box features Hue connectivity and four HDMI ports on the back of the device. I have to turn the damn thing on 3 to 4 times for it to recognize my tv ir xbox. Over the last few months, users have reported that when Philips pushes new updates for either their Hue bridge or the Hue Sync app, their app will start disconnecting randomly from their bridge. Press and hold the option key to reveal a Library folder. This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. This site contains user submitted content, comments and opinions and is for informational purposes Is it not fast/strong enough for the color data to communicate properly between the Hue Bridge and the Sync Box? Use up to 4 of your favourite HDMI-connected media devices to get your full-room light effects, making your console gaming content or TV more captivating and vivid. My xbox and cabke box are connected but when i turn it on i get the weak no signal message. Xbox One X : "No Signal Detected" to my monitor after - Microsoft Community I was pretty disappointed with the play bars but now I've got the gradient strip I love it . *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. Is there a way to force the Apple TV 4K to send Dolby Vision? However, whether its the app or the physical box, both systems are known to have some issues during connection. This method has helped many people solve connection issues. You can uninstall the current version and reinstall the previous version if the Hue sync app on windows constantly disconnecting from the Hue bridge. Continue with Recommended Cookies. Please note that all comments go into a moderation queue (to prevent blog spam). Copyright 2000-2023 M2N Limited E. & O.E. Im a software developer whose interested in gadgets, homes and DIY, so I have loved seeing smart homes (and home automation) become increasingly popular over the years. When the connection is confirmed, tap Search . Heres a quick look at each of the components of the system: The Hue Sync app is available for users on PC, Mac, and smartphones, although the smartphone app is built to connect your smartphone to the Hue Sync Box. ask a new question. Let me give you the three possible scenarios that I can test: 1- The issue is that apple TV recognizes dolby vision only when the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility" is off. I have these issues as well. I have a Roku HDMI to input #1 of the Sync Box, and the HDMI out to the TV. Your Hue lights can now sync to those while the signal is passed through to your TV. By connect directly, I mean dont use a WiFi access point (which I explored in the previous paragraph). Very happy!! NetgearRAX40), Improved color rendering for Chromecast Ultra for various video formats, Fixed an issue where 4K content was downgraded when the sync boxs HDMI cable was on the second output of an AV receiver, Fixed an issue where Huawei P20 phones were not able to complete setup in the Hue Sync mobile app, General stability and performance improvements, Increased the reliability of communication to the Hue Bridge, Fixed issues thatoccasionallystopped lights from syncing during streaming, Fixed a bug that caused lights to switch off when syncing on the highest brightness setting, Fixed issue with Apple TV pass-through mode, in which it would be disrupted when softwarerestarted (on a HDCP 1.4 TV), Fixed a bug with Nintendo Switch that caused it to not sync when switching from YouTube to a game, Fixed a bug with Chromecast Ultra that interrupted video pass-through when used with PhilipsFidelio B5 soundbars, TVs will no longer switch inputs when sync box goes into and out of power-save mode, Power cycling the sync box will no longer switch inputs with various sources unintentionally. My TV will recognize dolby vision if apple TV is connected directly to it, but when I connect it to a hue sync box that is connected to my LG TV the do;by vision shows as active on the apple tv, but my LG TV doesn't show as active HDR is being recognized though Has anyone have the same issue? Funny thing is that on option 3 apple TV is giving the options (that don't work obviously) for Dolby Vision 40,50 and 60hz, Aug 21, 2020 3:10 PM in response to ShYnNoK. Swipe to the left on where it says "Home" and tap "Remove". Other work around is dump appletv and go nvidia shield tv it doesnt sync proper colors with Dolby vision but it puts up some color but it overall works smoother with sync box and you can turn Dolby vision on and off easily, Sep 26, 2020 8:22 AM in response to ShYnNoK. Everything that happens on scenario 1 happens here. Hue Play HDMI Sync box | Page 22 | AVForums Solution: Connect the Hue Sync Box to a Less Cluttered Singal The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. Check Internet Connection Stability for Your PC/Mac, Issues Keeping the Hue Sync Box Connected. Here are a few of the most common issues with the Hue Sync app. What Is The Best way to Setup & Connect my Philips Hue Sync Box to theTV & Soundbar to Make Sure I am Getting The Best Video & Audio Qual, Philips HDMI Sync box help with AV receiver, General Tech, Gadget and Electrical Goods Forum. This will show you a folder full of data for all of your apps. I have no problems with any other device . They both sample video and audio output to your monitor and have your Hue lights react accordingly. This is the case when your Hue Sync Box is connected into a third device that then connects into your TV or monitor. Ive got the video signal detected turned on as well because the Apple TV switching frame rate/dynamic range had a tendency to stop the sync. Of course, many people still like it very much. So it's the sync box that's got the problem, not the wifi. Downgrade Back to Previous Hue Sync App Version. Many companies constantly updating and improving their App, making App more complicated to use, especially for the Hue sync App. The easiest solution for this is to make sure that both the hub and app are getting proper internet speed. New Updates Causes Connection Errors or Timeouts, Solution: Reinstall Previous Working Version, Solution: Remove the Cache Stored on the App, 1. This is a pretty glaring problem. They work greatmost of the time. Really, I'm the first to have these issues? I've talked to Philips with no success and with LG (who told me that the issue is not with the TV). Hue uses these connections to create their surround lighting experience. Continue holding the BIND and EJECT buttons for 10-15 seconds. Look for com.lighting.huesync in Library>Application>Support, then delete that folder as well. Obviously the lights won't sync because the hue sync is not connected. Hue Sync Box adds support for Siri control alongside - AppleInsider Then you can easily uninstall the latest version and install one of the older versions, and see if that helps. Improved the Hue sync box's ability to detect black bars on screen, enhancing generated light scripts Various CEC improvements August 20, 2020 Software version 1.5.3 Introduced native support for Harmony remotes Introduced a Wi-Fi status screen in the Hue Sync mobile app Improved letterboxing detection Improved automatic updates Cmcruz32, User profile for user: With the app installed, it will sample your video and music content and create a corresponding and immersive lighting display to match your content. Description. Everything that happens on scenario 1 happens here. Connectivity is what makes smart tech work, and it needs to be reliable in order for the smart part of things to live up to its name. Yes, but it only recognizes when it is HDR. Tristan Perry is a software developer who is passionate about tech gadgets, DIY and housing. Connecting to different inputs on the Philips Hue TV sync box, testing with different HDMI cables. Setting the input device (Roku) to 1080p resolution makes the system work. I press Sync and it starts working but still says no signal detected. In the Hue sync mobile app, select an existing Entertainment area to use with the Hue sync box. The out HDMI that runs to the tv should run into the Sync box HDMI PORT 1. The Hue Sync app is a way for Philips Hue smart lighting users to get a little more out of their systems. Press and hold the icon of the app, then click app info or any equivalent settings where you can access the apps data and cache. No issues so far, but this setup doesn't allow you to use the music sync feature, I dont think. This is a two-part combo of an app and a new physical device. Questions and Answers: Philips Hue Play HDMI Sync Box Black 555227 I like that smart home technology makes it easier than ever to get news and weather updates, secure your home, turn lights on and off and also have a disco with multi-colored smart bulbs! The lights will only work when the content is 4k HD or HDR. Connectivity Issue with Hue Bridge and Hue Sync. The consent submitted will only be used for data processing originating from this website. Thats a few common problems for the Hue Sync app, but what about the Hue Sync Box? Uninstall both Hue and Hue Sync app and reinstalled them. 3. zulfikarfrombanbury, call This wont harm your app or connected devices. Thick walls in old houses can also make getting a WiFi signal impossible in one corner of your home. If you need additional help setting up your Hue sync box, browse our FAQ or get in touch with Philips Hue Support. Thank you for using Apple Support Communities. Simply delete this folder and the app should repair itself. All you need to do here is make sure that your Hue Sync Box either connects directly into your TV or into your Audio/Video receiver that then connects into your TV. I am loving mine with the gradient strip as well. I have a WiFi access point in my garage without issue, but some devices struggle with access points for some reason. Can It Support Both?! Philips Hue White vs White Ambiance (Difference and Price Comparison), Philips Hue Bridge 1 vs 2 (What Is The Difference Between them? 5. Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. (6 Safety Tips). I turned off the HDMI inactive for 20 min setting and this stopped it. Who knows? 1-800-MY-APPLE, or, Sales and I don't get it. It should display a wide range of software and apps installed on your device. Fix Amazon Echo Show The Camera Isnt Responding Errors, Open a new finder window and click on Go.. Then the out/tv from the Sync box runs to the tv. In a press release around yesterdays update Signify writes: The Philips Hue Play HDMI Sync Box now also reacts to common infrared TV remotes or the Logitech Harmony universal remote control. While they both can work together, you dont need one to run the other. As a result, it can be worth eliminating all the usual causes of bad WiFi connections: such as being too far from the WiFi router, or using a low quality WiFi dongle that often cuts out. Any selection of variables on option 3 doesn't make my TV recognize Dolby Vision, however I can force it to be HDR which works on scenarios 1 and 2 (it recognizes HDR and the lights sync). can only use Firestick if I plug it in when needed as it appears as always on so can't change to other input. I have listed six methods for your issues. Use the Hue Sync mobile app to set your sync box to come on automatically or even switch input modes when it detects that your connected HDMI device powers on. All rights reserved. Reddit and its partners use cookies and similar technologies to provide you with a better experience. 8 Ways To Fix Philips Hue Sync Not Working or Not Connecting With Your Sometimes goes off unexpectedly then has to be synced again. In the case of WiFi, make sure that the signal reaching them is Good to Excellent to avoid problems in connection. All you need to do is rollback the version of the Hue Sync app you are using. Apple TV 4K, If I rebooted the Sync box the signal would be detected for 20 seconds or so before dropping off. I'm using AmazonBasics High-Speed HDMI Cable, 6 Feet, 2-Pack - https://www.amazon.com/dp/B014I8SX4Y/ref=cm_sw_r_cp_api_i_ZTCkFbS2ZBDV8UPDATE 2: I was still having issues with the PS4, and fixed that by turning off HDCP in PS4 settings (another solution from @tweethue!). I've got the Philips hue sync box and had an issue with 'not receiving a signal' with my Firestick. For that reason, you should always make sure that the WiFi signal reaching the system is strong. The Philips Hue Play HDMI Sync Box reads the incoming signal from your media streamers and game consoles, then matches your color-changing lights with whatever's playing on screen in real time . However, it just supports 60Hz inputs currently. Philips 555227 Overview Sync your Hue smart lights to match what you're watching on TV with the Hue Play HDMI Sync Box from Philips for a full surround lighting experience. The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. Even if the connection dropped (and I'm not convinced, because everything else is fine), it . Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the router's admin console. HDMI2 on the LG C9 to the Denon receiver and Monitor 1 out on the Denon. All you need to do is set up a new entertainment area on your smartphone. The Philips Hue Sync box allows your Hue products to sync with tv/movie shows on the TV. This is more likely to happen if you connect the box too far from the WiFi router or through an access point. How do you connect the Hue Sync Box directly into the router, since there is no ethernet port? Sony A95L QD-OLED, X95L MINI LED And Full BRAVIA Range For 2023 (In-Depth Interview). Since the Hue Sync system is relatively new, Philips keeps putting out new updates to the software for various reasons. Dolby vision in my 4K Blu-ray player works through the AVR, Chromecast plus sends Dolby vision through the AVR. Apple TV 4K: No Dolby Vision If Connecter to Denon AVR. All you need to do is delete inside the files in the Hue Sync app folder, and youre good to go. Ill most likely go ahead and get one, I guess I could always return if it doesnt meet my expectations. The app will immediately begin searching for a Hue sync box. Although updating to the latest version ensures optimal experience while using the Hue Sync, some of the new updates cause the software to crash or lose its synchronization with the system. This won't reset your other HomeKit-enabled in your house, but it will delete anyone off the list that you've shared your HomeKit settings with. While these are quicker to fix than the issues with the app, they can also be harder to diagnose. To connect your lighting system to the app, youll need to have the lights and the Hue Bridge installed in your house. What fixed it for me was in the settings in the sync app there is a section called 'Automatic Control Options', I deselected the first 4 options and immediately it started detecting the signal from the devices powered on. If it persists, you have two options to consider: If youve downgraded to an older version that used to work back in the day but it doesnt seem to work anymore, the problem is most likely caused by corruption in the cache or the temporary files associated with your device. No, * Image on the television? Yes, *Image on the television? What I've tried: new sync box with Apple TV 4k (reset the Apple TV) and Xbox One S no signal detected; two different sets of cables that worked before new high speed; no signal detected a Roku 4k plugged directly into the box; no signal detected. Delete inside the file in the HueSync app folder (Dont delete huesync folder, just delete the contents of this folder). Any help appreciated.Seems to drop the connection every twenty minutes or so. Once those devices are good to go, youll need the Hue app. I have the same problem if I use apple TV straight to the TV. Tristan also has an academic background (in Math & Computer Science), and so he enjoys digging into the technical ways that smart home devices work. There is already the way of entertainment in our modern lives. By connecting to the Philips Hue Sync mobile app, so you can adjust the mode, brightness, and intensity of the light sync to create an atmosphere for your entertainment experience. The only thing to be careful of is if you have multiple routers in your house you will probably need to ensure that both Hue devices connect to the same router. Many users tell me that their app would be lost connectivity once per hour. Philips Hue Support - Release Notes Hue Sync Box | Philips Hue US I have a 4K Apple TV and a Sonos Arc. Here's more details on how to do that - https://help.elgato.com/hc/en-us/articles/360027956512-Turn-off-HDCP-to-use-PlayStation-4-or-PlayStation-4-Pro-with-Elgato-Game-Capture-4K60-Pro----------Original description:I've been having issues with video signal cutting out through the Philips Hue Sync Box for a long time now. Related Reading: Is Philips Hue Z-Wave or Zigbee? With the Hue sync box, you can experience surround lighting where your smarts lights flash, dance, and change color to match the action on the TV screen. Learn more about brightness. Luckily, Philips is a reputable manufacturer, and the Hue Sync system rarely encounters connection issues. It was the only thing that worked for me after hours of trying. It can be for all of your Hue devices. The app gives users a new layer of utility for their existing devices while the physical box gives similar utility and a new HDMI hub option for Hue users. Am I really this stupid I plug all my stuff into the box and all I get is 'no signal detected'. Seems like after the last box update nothing is working it's been a while now. Now I find it hard to believe that I could have the exact same issue on both a new box and my existing box. However, with one or two of the latest updates, a lot of users started encountering connectivity issues despite not having any problems before.