Princess customer service can be reached at (800) 774-6237 or via the contact form on the customer care page.Due to potentially long wait times on calls, the contact form is the line's . After final payment, cancellation fees apply; the closer you are to the sailing date, the higher the fees and the less money you'll get back. Majestic is also listed to do cruises just prior and after your cruise. Type text, add images, blackout confidential details, add comments, highlights and more. I was told by my TA that that amount would be issued within a few months as a. . Trip Interruption: Up to 150% total trip cost reimbursement formissed, prepaid cruise arrangements and/or the cost of one-way airfare if you must start your vacation late or need to come home early due to illness, injury and more. I canceled my 28Feb2022 cruise 62 days prior. UPDATES INCLUDE HOW TO CONTACT PRINCESS CRUISE LINE TODAY, JANUARY 2, 2022 AND AFTER AND ALSO WHEN ENROUTE TO A CRUISE AND NEEDING HELP. Guests will automatically receive the FCC if the refund option is not chosen. FCCs may be applied as a form of payment towards your balance due and therefore, in accordance with our passenger contract, FCCs are subject to cancellation fees. Millions of travelers rely on Cruise Hive in the United States, Europe, Australia, and around the world. Princess offers a very standard cruise line model when it comes to the included elements. The cruise line canceled California and Mexico sailings on its Ruby Princess ship as well as Caribbean sailings on the Caribbean Princess through Aug. 21. The line did not go into further detail. Sign it in a few clicks. Pro-rated . These cover the transatlantic voyage from the U.S. to Denmark, Baltic sailings, and return transatlantic voyage from Europe. Carnival Cruise Line will be expanding its European cruise offerings in 2024, as it has opened reservations for 17 voyages aboard Carnival Legend. Sorry it I used the wrong terminology for Princess when I said CwC instead of Book with Confidence. I was told by my TA that that amount would be issued within a few months as a Princess FCC to be used by the end of 2023. Log in to My Princess to view your Future Cruise Credits and Deposits. In my case (I think I mentioned above, but here it is again): I had paid a non-refundable deposit of $200 about a year prior for our Feb 2022 cruise plus EZ-Fare , and bought PVP Platinum insurance in June. We booked Majestic April 2 and cabins were scarce on that booking. We'll send you a weekly newsletter to your inbox. 100% cruise fare refund for you, and your Travelling Party, if any of you tests positive for COVID-19 within 10 days prior to the cruise or at the boarding terminal, for cruises departing on or before April 30, 2023. Not everyone would agree, and that's fine, we all have different concerns. If you need to interrupt your trip due to a covered reason such as an illness or injury, you are eligible for reimbursement of prepaid cruise/land arrangements made through Princess and/or the cost of one-way airfare to get you home. It was previously a subsidiary of P&O Princess Cruises, and is currently under the Holland America Group within Carnival Corporation & plc, which holds . That amount was the deposit I made plus the insurance I bought. The ships first return voyage will now depart San Diego on November 13 on a seven-night itinerary including calls to Loreto, La Paz, and Cabo San Lucas. Not sure why it's not on the "restart" list, maybe you are right? See what you need to do before and while you sail to stay healthy at sea. Enjoy up to 35% off Cruise Fares + 7 Princess Perks Princess Perks include up to $150 onboard spending per person (all four guests in a stateroom), Drink Package, MedallionNet Wi-Fi, Premium Dessert Package, Fitness Package (2 classes), Medallion Wearable shipping, Crew Appreciation + $100 Deposits. Learn more about our commitment toCruise Health. Another one bites the dust! Cancellation Fee Waiver1(Non-insurance features provided by Princess Cruises). Book with Confidence is now extended to summer 2022 sailings, including all cruises departing through September 30, 2022, for all bookings made by March 2, 2022. The Princess cruise ship was scheduled to begin her season in the Baltic out of Copenhagen, Denmark, on April 24 after repositioning from Fort Lauderdale in Florida on April 9. Youll get everything youve paid back, either as a refund or FCC? With the insurance, no, I don't expect it to be refunded since I used it to cancel. For excursions involving helicopter flights, you must cancel your booking by 12:00 p.m. on the day after embarkation. So, what happens when you book a Princess cruise and have to cancel it? I am very surprised that these Australian cancellations have been decided. Every cruise line calls it something different! Princess Cruises' Refund* and Cancellation Policy for COVID-19 Plan a Cruise Find Cruises & Cruisetours Cruise Deals Learn About Cruising Cruise with Confidence New to Cruising Why Princess? With the complexities of international air travel and border closures, it is with a heavy heart that we have to continue to cancel select cruises. The cruise line is providing compensation options and details. The plan terms, conditions and exclusions are available online: Standard PVP Plan Details | Platinum PVP Plan Details. Refunds and FCCs are typically processed within 30 days of receiving the request or 30 days after the deadline for making requests, whichever comes earlier. Special notes: For cruise cancellations less than 90 days out, the penalties outlined below are likewise applied for hotel, transfers and standard air that are booked through the cruise line. Our Panama trip on the Ruby just died and the replacement is on the Emerald which does not show many suites available. You can also apply Onboard Credit toward your specialty dining reservation pre-cruise using Dine My Way in the MedallionClass app. No surprises there. Until I see it at Princess.com it's unconfirmed. So now we have been canceled again. Cancellation and Refunds. I suspect that cruise went wonderful for most passengers. Its designed to assist booked guests if, as a result of being suspected of having or testing positive for COVID-19, or as a result of government travel restrictions put in place within 30 days of embarkation, they may be unable to travel to the cruise embarkation port, may be denied boarding, may be quarantined on board or disembarked early. The drink package included with Princess Plus covers beverages up to $15, while Princess Premier covers those up to $20. "Currently, we are providing guests with cruises booked through Jan. 31, 2022, who may want to consider sailing at a different time, the option to rebook at a later date or receive a full. Its a convenient way to help ease your worries before setting sail. If you need to cancel for any reason not listed in the plan, under the Any Reason Cancellation Enhancement feature, youll receive 75% of the cancellation fee amount in the form of future cruise credits under our Standard plan and 100% under the Platinum plan. Also, we feel lucky to have had our FCC back in our account after 5 days, but neither of our other friends who canceled the same day have seen theirs yet. . My question is has anyone used that provision to cancel "on their own", such as they just changed their mind after paying the final payment? Q: What happens if I test positive for COVID-19 and need to cancel the day before my cruise? One major reason I bought Princess' insurance for this trip was the CFAR reason provision, which I snipped and included here. We want to make your vacation the best it can be. You receive your refund as a future cruise credit or you. Got it thanks, we did decide to cancel and rebook using CwC. Hmmm, No paperwork yet but if its cruise with confidencethe insurance was not used. 2 Travel Insurance Benefits are underwritten by Nationwide Mutual Insurance Company and Affiliated Companies, Columbus, Ohio (NAIC #23787). If they are ill but are not diagnosed or treated, you may call us and receive a Future Cruise Credit for the cruise fare. CC Help Jenn Princess Vacation Protection provides reimbursement for conditions that are stable during the 60-days prior to purchase, so if you have had no changes in your health (even if you are on continuous unchanged medication), you would be protected. Princess is always telling us to book early for the best prices. So you have read that some people other than me have gotten an FCC with a deadline in 2023? When it comes to Royal Princess, the cancellations impact multiple sailings. I certainly never noticed any updates. There has been a fair bit of progress in the last few days about recommencing cruising from here. In the event a Bonus FCC is used, portions of the related cash value FCC may become non-refundable also. NEEDED Show Coupon Code The final ship in the fleet to resume guest operations will be Sapphire Princess out of Los Angeles on September 24, 2022. Future Cruise Discounts (FCCs with type discount) are non-refundable and non-transferable and can only be used against an individual guests cruise fare. View Special conditions for cancellation due to COVID-19 Munich, 10.10.2022 Special conditions for cancellation due to COVID-19 Dear guests and partners, CRUISE CANCELLED BY GUEST In some cases, if you use insurance to cancel the cruise, it can be used up to a year later. (Onboard credit is only applicable to guest 1 or 2 on a booking and is not applicable to upper berth guests). You will be able to leave a comment after signing in, By Option one is a 100% Future Cruise Credit (FCC), which can be used on a future cruise that departs by December 31, 2024. Additional information about Princess Cruises is available through a professional travel advisor, by calling 1-800-PRINCESS (1-800-774-6237), or by visiting the companys website at princess.com. Amount of onboard credit varies by cruise length to which the deposit is applied. This means that you have longer to decide if you wish to pay the final balance. As of 2021, it is the second largest cruise line by net revenue. Major Cruise Line Ready to Resume Cruise Operations in Australia, Photos Reveal Progress at Carnival Cruise Lines New Port, Cunard Line Unveils Historical Photo ExhibitionFrom Past 100 Years, Royal Caribbean Cuts Back on Housekeeping Service, Fourth Carnival Cruise Ship Will Be Based Out of Galveston, Texas. Guests understand that they have no right to obtain a bonus FCC in any situation and such bonus FCCs are good-will gestures only and have no cash value and cannot be returned or refunded. We'll see. CC Help Jenn Im not even hopeful of that. Due to labor challenges, Princess Cruises is forced to cancel 11 sailings for the Diamond Princess cruise ship, resulting in a delayed return to service. Check "Finding Future Cruise Credits and Deposits" below for details. In the event an FCD had reached its expiration date since being applied,please contact our Customer Relations team to have the OBC reinstated. Free expert cruise tips and news from Cruise Hive! [CDATA[ Ours included a balcony and VIP amenities and an Ultimate VIP cruise in fall 2021 or Spring 2022. Princess Vacation Protection also provides coverage in case your medical condition requires emergency evacuation to an appropriate medical facility. These are two separate situations. Available in both a Standard and Platinum plan, choose the plan you want based on the coverage and plan price that works best for you. Princess Cruises ; Princess cruise Feb 2022 - Cancel for any reason with Princess' Vacation Protection insurance - FCC good how long? Future Cruise Deposits must be used within two years from the date of purchase or the deposit amount will be refunded to the original form of payment. The cruise line continued to state, With rising occupancy levels on the ships that have already returned to service and our commitment to guarantee the Princess experience is exceptional, Princess has made the difficult decision to cancel a limited number of voyages (11 sailings) on the Diamond Princess beginning September 1, 2022 through November 13, 2022.. Remember I cannot confirm the date I was told (above) of December 2023; I only have my TA's word for that. "Over the past year we have operated hundreds of cruises thanks to the . Princess Cruises ; Princess Casino Booking Cancellation - Question about Feeds, FCC, Vacation Protection, etc . Most medical expenses are covered in case you become sick or injured during your trip. With the uncertainty surrounding cruise vacations continuing, Princess Cruises is . Paying $100 pp to change a reservation with a NR is a bargin to me compared to the additional $1,800-UP for a Refundable - May be cheaper to buy cancellation insurance. Now to deal with the refundable part back to my Princess Gift Cards. Because the only concern you should have on vacation is how to get the most from your time away. Captain's Circle Loyalty Tiers Cruise Advice Top 10 New Cruiser FAQ Cruise Destinations Destinations Overview Alaska Asia Australia & New Zealand Sorry, meant that I wonder where the Royal will go AFTER Alaska. Even if they are not traveling with you, if someone in your immediate family is diagnosed and treated for an illness, you may request a refund to the original form of payment. Assistance is there for you, 24 hours a day, 7 days a week, anywhere in the world. They could have waited longer than we could, but also decided to cancel, as they originally thought they must cancel at 30 days and wanted to be sure. Once that FCC appears, I will share the amount and the expiration date. Keep checking your account on PCL website. LauraS Princess Cruises Extends Book with Confidence Policy Offering More Flexibility for 2022 Summer Vacations Book with Confidence is now extended to summer 2022 sailings, including all. When I paid the deposit I knowingly paid a non-refundable rate..I figured I'd not see that amount unless Princess canceled the cruise. Didnt see this listed as canceled. Any pre- or post-cruise transfers between the airport and pier will automatically be transferred to the replacement voyage. The vessel has already been on pause for more than two years, and before the announced cancellations, the ship was scheduled to resume sailings with guests on September 1, 2022, from San Diego. I was refunded all but about $500 to my credit card within a few days. Example of the RF fee for our 2025 cruise in a RS - Edited 20 hours ago by Jim_Iain CC Help Jenn . We canceled our Feb 3 Grand Princess cruise out of LA last Monday, which was 31 days out.. We had the option of using our Platinum PVP insurance and getting the final payment money returned to our credit card, but we would lose the cost of the insurance. I mean I've got enough FCC to cover the Ruby, Enchanted, and half Royal. By Q: Does PVP cover my medical expenses if I get COVID-19 during my cruise?A: Yes, PVP provides reimbursement for eligible medical expenses for any illness, including COVID-19. Is Offering 50% Off 2022 and 2023 Cruises If You . Baggage Delay: Up to $500 if your luggage is delayed during travel. That's where Cruise with Confidence comes in. CRUISE HIVE LTD 2008-2023. With the Princess Promise, if youre not happy with our onboard service, well make it right or refund the value of that service. One day after Princess made their decision, but it was pretty clear down here that this decision was coming. Probably just a simply error on the TA's side, but not matter.except for the dollar amount, I am curious what that represents. If you dont book during that time, well automatically refund the FCD to the credit card used to purchase the deposit. This plan provides insurance coverage that applies only during the covered trip. This program also covers guests during their cruise, including lost or damaged luggage protection, emergency excess medical expenses and emergency evacuation, and trip interruption coverage which provides pro-rated refund if illness interrupts the cruise and extra costs associated with trip delays or interruptions. Many tested positive and were put in quarantine cabins for the remainder of the cruise. Some lines, however, may still require one or more protocols to be adhered to, either on a. WE will let the FCC sort itself out. New Booking confirmation from TA show the then current cost of the Replacement cruise rather than the cost of the original cancelled cruise. If you are booked on a Queen Mary 2 or Queen Victoria voyage sailing before January 3 or after February 23, 2023 and wish to cancel, our standard cancelation policy applies and Cunard shall be entitled to levy a cancelation charge as a percentage of the fare paid in . I am one of those leaving here to cruise. The Princess cruise ship that dominated the headlines when the global pandemic started to impact the cruise industry nearly 2020, is still awaiting to make a return to cruising. Did you get the refund on ins? The first option will be a 100% Future Cruise Credit that must be used on a cruise that departs by December 31, 2024. Theme by 17th Avenue, Last Updated on October 17, 2022 by Sherry Laskin, What I Always Pack for an Amtrak Overnight Train Trip Best Advice, How to Go to Amtrak Los Angeles Union Station From San Pedro Cruise Port, Amtrak USA Rail Pass on Sale for Limited Time, Complete updated guide to cruise ship gratuities, Best things to do in Honolulu on a day in port, Princess Cruises to Alaska with Seven Ships, 158 Departures in 2024, Princess Cruises Reveals New Ship and New Class, Princess Cruises Announces New Fleet Deployments for 2022 and Beyond, What to Do In Costa Maya Mexico Instead of an Expensive Shore Excursion, What to Pack for an Alaska Cruise Plus Packing List, Best Things to Do in Cozumel on a Cruise Day in Port, Norwegian Cruise Line Drink Packages Guide, Cancel up to 72 hours before sailing to receive Future Cruise Credit (FCC) for 100% of cancellation fees, Cancel by March 31 and receive Future Cruise Credit for 100% of cancellation fees, Final Payment moves to 60 days prior to sailing, $100 USD / $150 AUD per stateroomfor 3 and 4 day cruises, $150 USD / $225 AUDper stateroom for 5 day cruises, $200 USD / $300 AUD perstateroom for 6 day and longer cruises.