If you're using a new DE and seeing this error, please post to the developer forums and reference error id: BSAIHRHU. 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If not, I'm happy to take a look at the details of your macro if you would post them as a comment. Thanks for getting back to me. Or rename a standard one? Usually this is due to some pre-existing configuration or code in the challenge Org. Stuck on Superbadge Apex Specialist Step 1? If the answer is a dev org and you are still on step 1 or 2 of the challenge, I would just start over in a playground. So heres some advice on how to get through this most super of Salesforce badges its great for: As with any Superbadge on Trailhead, youll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. I tried 10 different possibilities. What other fields do you need to add? Most of the errors that I encountered are of the silly type- aka- If you don't activate an assignment rule, it is not going to work! please verify. Its much informative and really i got some valid information.Lapel BadgesInternal Signs, Hi I am stucking step 2, I can't find these options in case layout NewInvestigating CauseInvestigating SolutionResolving with CustomerEscalatedClosed. What can I attach to help diagnose what I am still missing? Did you check the little box to activate the entitlement process? I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. I am the Trailhead Baby! 2 comments Closed . Service Cloud Specialist Superbadge. I'd do a quick google search on Salesforce Macros- It's a point and click process. You will need it. Making dinner for Mom! Ensure you set up the routing for Advanced Cases properly. I have created also both categories. E.g. But I have successfully created this service console in my playground. This is a fun challenge - if you are, like me, a total Service Cloud novice. This should be a prerequisite badge: https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements, HI Trailhead baby,I am struck with Step 2 Error :We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. Various trademarks held by their respective owners. Something that helped was saving the report frequently. I got the same error and for me changing the Record type to "Cloud Technical Team Lifecycle" instead of "Cloud Technical Team" fixed this error message! Yes! Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. What am I missing? Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Anyone studying for their Service Cloud consultant certification. This is my journey- a normal kid by day- a Trailhead explorer by night. Could you share a bit more details on what you have done for this step? Could you share some details of what you have? And it's a little trickybut you can find out if you google it:). If you need more help, leave a comment! Save & Activate.That helped me clear that error. Which checkbox I have to checked in Step 5.Actually I am getting below error:"Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. Any hlp? 1 is checked that should not be checked. Does anybody have a moment to help? I didn't change anything and retried the "Check Challenge" just now and it worked. Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. If you did them recently, try not to leave it too long to attempt this superbadge. Thank you for sharing wonderful information with us to get some idea about it.Workday Integration Course IndiaWorkday Online Integration Course Hyderabad. Ensure you set up the routing for Basic Cases properly." Have a question about this project? Ensure Agents have access to Knowledge when viewing a Case." As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Drag the Milestones object from the left bar of the lighting app editor anywhere on the page.5. I had problem with the chart, now everything is correct. Hi,I have some issues realted to the step 4 (Configure case routing), the error message is : Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Thanks in advance. Please add the Email quick action in the page layout for lightning experience in case you dont find it on the feed and let us know if you are still seeing this issue.Thanks,Praveen, The response from Salesforce support was good. Thanks a lot in advance. hmmmm I think I just had to drag the filed onto the layout. Do your routing configurations tie to the correct queues? https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_report_types, Hi i am stuck at step 4 with the error"Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. When I made mistakes, I simply reverted to the last saved version. I even tried to create a new playground and start over (that only made things wose). This article will help you to work through the Lightning Experience Reports and Dashboards superbadge. Error: "We can't find the Entitlement Name in the System Administrator Profile. It has to be so simple. Right from the prerequisites, every module and challenge is a nicely curated contents to master Lightning Web Components (LWC). I learned so much doing it. Did you verify that the action is on the page layout Salesforce Mobile and Lightning Experience Actions. You, my amazing reader, get more than tips for a Salesforce Superbadge. I got it figured out. privacy statement. It is reason i m getting this error. New Profile button, instead of hitting the Clone button on the Technical profile page. And what was your response to this issue, i'm in the same trouble Joy, would you mind sharing? Two things try a different merge field for the name. Email to Case would already be on if youve followed the instructions carefully now its a case (ahem) of establishing a routing address and making sure it doesnt need a firewall agent to work. Could you suggest how to troubleshoot it ? I think it must have taken some time to register that I updated the values or something?!?!? Review the steps to ensure you create the Cirrus Support Process. Activate your knowledge groups and sub-groups. "Wrong Queue" is not a queue. My email template body is set up like this:Hey {!Case.Contact},Sorry to hear that your panels aren't generating the power you hoped for. I was very impressed by this post, this site has always been pleasant news. !Challenge Not yet complete here's what's wrong:We can't find that Low Priority Cases have been assigned to the 'Basic Case Organizer' queue. I tested it out to send an email tomy environment, and a case was perfectly createdHow can I prodive you some screenhots? advanced apex specialist superbadge solution. Would you like to share a few more details on how you currently have things set up? Tried it all, from custom : support profile to standard user, even admin. Step 4 : Service Cloud specialist challage ERROR MESSAGE : "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. If you've been introduced to the world of Salesforce, you might have heard of a little thing called a superbadge. Let's do this. Could you shoot over a few screenshots of what you have? Thank you for your time and response. Sometimes it seems that the most frustrating problems have the simplest solutions. Superbadges are specifically made to reflect real-world, hands-on challenges, and prepare you to use your skills for clients and businesses requiring unique and . Thank you sooo much, you were right! !I have the same error in challenge 2I am standing in this error for a long timeThe name in my Case page layout is 'Cloud Technical Team' but not runs. Tweak service Console. In the worst conditions, Ursa Major panels produce ~25% of maximum power. I ran into same issue and I was able to resolve this issue by switching the trailhead playgrounds back and forth. Ensure a High Priority Task is created for the case owner to contact the customer.I DO in fact have a task for this. Please help. Thanks @ Tarik, the directions states to create two roles, which I did. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! I've no clue what more I need to do to complete this challenge. I'd try this- Delete the current process. Enter the billing service credentials in the custom setting. I earned the badge ;), I am getting Error "Challenge Not yet complete here's what's wrong:We can't find a format of 'Vertical Bar Stacked' chart. hmmm You do not want to enable all of the checkboxes. I kept that particular module open one on screen while I walked through this step. If the instructions leave you scratching your head - tackle this quick project prior to starting challenge 2. When I made mistakes, I simply reverted to the last saved version. #sellingwithsalescloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https:. Telecom Billing System2. Open a Case in the service console.2. Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Will you be able to guide me? Hi John,Could you please let me know what would be the work capacity for Basic Cases and Advanced cases, i have set it up for 20 each and 100 for overflow configuration, couldn't pass the challenge.. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Thanks, Michal. Thank you SO MUCH. Usually this is due to some pre-existing configuration or code in the challenge Org. It is hard to give many hints about this step without giving away too . However, if you are admining a Service Cloud setup then I highly recommend going through the Superbadge, especially if you are moving over to Lightning as this takes you through the features from the Lightning perspective. Does this match the requirements? +12,700 Points +300 points. I used a new trailhead playground created exclusively for the service cloud badge. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. You, my amazing reader, get more than tips for a Salesforce Superbadge. I keep getting this message on step 3:Challenge Not yet complete here's what's wrong:We can't find the Entitlements Tab on the Console. The solution? Any clues as to what I might be missing? error, has anyone found any way around this? When you start a create a new report, simply click to start with a clean screen. Ensure you create the 'Reimbursement and Payments Topics' for Billing Knowledge articles. Hi Arthur,We see that the marco that you have build should be sending an email from "Email" feed and not from any other feed option. . Note the filter. This, like all superbadges, requires a careful read through the instructions prior to any clicking. You also get personal insight into the life of a Trailhead Baby! Already on GitHub? (Hint- search in setup for "support process". It's a picklist. Did you check the values? Someone was telling me that the visualforce template has the {!recipient.name} field but that template wasn't available for the action. Initial Response milestone- You only need 1 criteria. I am the Trailhead Baby! Usually, I'd let you figure it out, but this one is odd- {!recipient.name}And - make sure that you have a contact that is associated with the case. Hi Trailhead baby master =)I'm stuck for couple of hours with this step 2 error:"Challenge Not yet complete here's what's wrong: We can't find the 'Cloud Technical Team Support Process'. R&D, A project with Daddy: My favorite daily process! Ensure the Cloudy Weather Email Template addresses the Recipient of the email.My macro runs with the quick text and email set up but I keep getting the error above when i check the challenge. I think I have all the necessary information correct:- I have a category called 'Billing Topics' with the correct API name (group unique name)- It's active- It is assigned to knowledge under the Category Assignments- I have the correct sub-categories, which are also active.However, I am still receiving this error. My error message is "Challenge Not yet complete here's what's wrong: We can't find the Cirrus Support Process. This is my journey- a normal kid by day- a Trailhead explorer by night. Make sure that the correct date range is selected. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. The name of the template should be: Support: Cloudy New Email From Case, Hi Trailhead Baby,I am stuck at Challenge 6, can't able to find 'Closed' picklist value in Status field. Excellent article and with lots of information. For the final part of Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support . Review the steps to ensure you create the Case Page Layout for the Cloud Technical TeamPage layout is created with name : Cloud Technical Team - not working Cloud_Technical_Team - not working tried so many times but still showing same error.Can you please help me on this. Tnx, hmmmm What you have sounds correct. An action can be added to the page layout. Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help. I'm at a loss as to what I could be missing. Ok. Let's go to the App Manager- Share exactly what the App Name and Developer Name are. Trailhead Baby any idea? Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. Ask Question Asked 2 years, 8 months ago. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! http://www.alwaysablezard.com/salesforce/tips-for-passing-the-service-cloud-specialist-superbadge/, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: MQUSLKFA.Tried in doing different org too. A support process is similar - different stages apply to each process. Start in setup. stuck in challenge 6 please help. Also, created Technical Topics (Technical_Topics) with Broken Equipment (Broken_Equipment), Connections & Panel Access (Panel_Access).What am I doing wrong. Thanks for your advice and help. Ensure you set up the routing for Advanced Cases properly.could you please help me to solve this error. Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5. Leave a comment for the Trailhead Baby! Service Cloud Specialist Superbadge Challenge 6. Still stuck? Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine, I get the email and also the case is closed successfully.Did you find a solution? In fact, you need to have better coding style to pass the challenges. As you had mentioned, it took right up to 24 hours for that one to process That's frustrating! Thanks for your time! We recommend using a new Developer Edition (DE) to check this challenge. I'm also having issues with challenge 2 - it seems super simple, but I've tested many times and am still getting the same error message: I am doing Service Cloud Specialistchallenge 2. Instead, I'll share my favorite Saturday new thing- walking to the coffee shop for a sprinkle, You're on your own to create a report and a dashboard.I am going to go take a nap. Hi,I am stuck with this error:Challenge Not yet complete here's what's wrong:We can't find the Cloudy Weather response sent reusable text. baby samanwaya 8:57 PM (3 minutes ago)to rebecca Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Or "on demand email to case". The free lemonade offer worked! Still not sure what Im talking about? I had figured that out in order to build the macro. Ensure the Entitlement Field is visible to the System Administrator Profile"This helped pass challenge 3, ugh lol! By clicking Sign up for GitHub, you agree to our terms of service and There are many items involved in challenge 2. On Feb. 11 you said "Cloudy Technical Team is correct name wise for both the record type and the process". I'd try again since Trailhead had issues yesterday. Hi All,I am currently stuck at challenge 4. Chatter feed and publisher action for email is there, i just tried to add my own email and run the macro and even tho it says it is successful, I am not actually getting the email. When it works it plays a sound to tell you that a case has been assigned to you. "Not able to figure out what is wrong here. Usually this is due to some pre-existing configuration or code in the challenge Org. The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. I'm working on the Service Cloud super badge and the error below is driving me nuts! To resolve this issue, I had to insert 'Wrong Queue' also at presence decline reasons. Luckily, the macros module was very fresh in my mind. I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. read more, Youre going to think Im totally pathetic for writing about this!!! Is there an "email template" in the "email template" object? I have both Email to Case and On Demand Service enabled on the Email to Case page. There are two recurrence options for the "required steps" - you will nee to use both of the options as one of the steps is repeated twice. I created a new dev org to complete the badge.Challenge Not yet complete here's what's wrong: There was an unexpected error while verifying this challenge. Even after setting up support proc and presence status. Does somebody have a thought? I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. At last count, there are 81 Salesforce Trailhead projects for developers. It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. If you have renamed the standard console, I would check the API name.. Hi Trailhead Baby, I rename the console service and got the same error, one help. Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. I resolved the issue, by deleting the Billing profile and recreating it using. This error keeps coming upWe can't find the Entitlement Name in the System Administrator Profile. Use another way to specify capacity for the routing configurations. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. I accidentally made it a matrix, however, no matter how many times I saved and ran it, Lightning reverted it back to my original matrix report, so I had to start afresh (deleted it, switched to Classic, emptied the Recycle Binetcurgh), I just filled my dashboard with a single chart and it seemed ok. Is knowledge.* On the lightning page layout? Do you have "Billing Topics" as a top data category with the 2 sub categories? Hi Trailhead Baby,Thanks for actively helping out here.Stuck on Stage: Establish Case ManagementError: Challenge Not yet complete here's what's wrong:We can't find the 'Customer Case Team' role. Sounds like you need, The instructions mention that agents should be able to decline requests. Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). Case organizers think about the language. Click on the category and note the "group unique name" - verify that it is Billing_Topics. I wonder if the API name for the process is incorrect because you can't have multiple of these in an instance. Ensure Agents have access to Knowledge when viewing a Case. I have logged in as Ada can see everything selecting an article with question and answer field but keeps providing me the error "We can't find that Case Agents have access to Knowledge. Also, to be honest, I dont think I am understanding the relationship between the 'Service Channel' and well anything else. Leave a comment for the Trailhead Baby! Theres the possibility of sorting by one column then the next get to know the, The report has to be a summary report. This kind of information is very useful, but I liked this article very much, if you also want some new information related to Covid 19, then you can visit here.1. Please guide me on this.Thanks. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Billing Topics (Billing_Topics) with Payments and Reimbursements. Hi Baby, I'm stuck in step 2 whit his stupid error:Challenge Not yet complete here's what's wrong: We can't find a group called 'Basic Support Agents'. Thanks. Ok, wracking my brain here Getting error: We can't find a Contact Customer Case Task. Add to Favorites. I am also having exactly same issue, I logged in as Ada and can see knowledge article, but while checking the challenge it keep sayingWe can't find that Case Agents have access to Knowledge.
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